How to Make the Best of Your Telephone Maintenance Contract
The optimal functioning of your Panasonic telephone system is critical to the delivery of satisfactory customer support. In case you're using a VoIP-based PBX for a large contact center, a lot of things could go wrong for your businesses in case critical communication assets break down without being quickly repaired. So, the telephone maintenance contract you sign up for must includes favorable service terms to ensure that business communication systems stay uninterrupted.
Any reliable telephone maintenance contract for your call center VoIP PBX infrastructure should cover important aspects such as:
Regular Onsite Maintenance
Be sure to avail regular onsite maintenance that covers services important to the continuous, uninterrupted operations of your existing panasonic Telephone System system. The contract should provide for preventive maintenance which ensures that critical events that can potentially affect service delivery are identified and fixed in time before they can escalate and cause serious interruptions. Regular telephone system maintenance must also cover corrective measures. In case a serious problem occurs, your maintenance partner must be able to respond quickly and address it.
Before signing any telephone service contract, find out if your provider is willing to commit to periodic inspections of the system. A proactive maintenance approach may require monthly visits to your site where equipment is inspected for any problems. Likewise, reach an agreement about the technical support you can expect from your provider. Are you free to consult, and is the maintenance company open to over-the-phone support? Check out this website at http://www.huffingtonpost.com/aj-agrawal/why-you-should-be-using-v_b_10285026.html for more facts about VoIP.
Certainly, any Avaya Telephone System components that are worn beyond repair will require replacement at some point. So, it makes sense that you understand whether your contract covers replacement of PABX parts.
In-house maintenance is an important part of a maintenance contract for your phone system. If you choose this approach, a technician will be deployed onsite every day to help with regular maintenance and monitoring. The technician will be reporting to work every working day and within working hours.
On Call Service
On call service may not require any contractual engagements. The service comes in handy when there's been an emergency that requires to be solved urgently. You just make a call and a technician is sent to your site to look at the problem on hand.
Sign up a telephone maintenance contract that addresses your long-term as well as one-off requirements. Choose a company that can help keep your system functioning consistently with minimal if no outages at all.